Southern Redneck wrote:Great question Wade.
I would suggest there are two ways to look at this situation.
To stop the bad feelings that have already occurred is unlikely. Feelings of being betrayed do not fade easily with time.
What Mr. A needs to do is get informed about what he is selling and make sure up front that Mr. B understands the product. This will make Mr. A a better person, and help keep Mr. B's from occurring as often. There are still people who will brush off Mr. A and buy the product, and then get angry, but will occur less often.
Simply put. MAKE SURE BOTH SIDES ARE INFORMED!
Also keep Mr. A's company from telling people to no0t listen to bad stuff about their product. Makes Mr. A's company look real slimey to those who are questioning the goods.
INFORMING PEOPLE BEFORE HAND IS THE ONLY WAY....In my opnion.
I am seeing an intriguing pattern emerging in the solutions that are being offered. It appears that the solutions are geared towards Mr. A doing things that will prevent the Mr. B's of the world from getting hurt and angered and grieving. In other words, the solutions empower Mr. A with Mr. B's emotional disposition.
While I can see that happening unavoidable in certain situations, I wonder if it is unavoidable in this situation? In other words, does Mr. B have to empower Mr. A with his emotional disposition, or can Mr. B take back that control?
Well, as I see it, if Mr. D is any indication, I think he can. For that matter, I think that both Mr. A (at step 3) and Mr. B (at step 2) could benefit from Mr. D's way of looking at things.
The reason that I may question whether the "externalized" solutions (where one party's emotional disposition is controlled by another party) may be WORKABLE, whether well intended or not, is because it adds an extra layer of complexity at the expense of personal control. If Mr. A reasonably determines that he "is right" and that he has already, in good faith, provided sufficient information in order for his customers to make an informed decision about the verity of his product, then the Mr. B's of the world will, unless they take control, slip into the dynamic/cycle of hurt and anger etc. And thus it isn't WORKABLE for Mr. B. And, who is to decide how much information is sufficient to make an informed decision (Mr.'s A & C & D seem to be fine with the current level of disclosure), and who is to enforce it? See what I mean?
The same complexity and loss of control applies to Mr. A at step 3. If he is looking for Mr. B to stop falsely accusing him and not smear his reputation and product, there is little he can do about that if Mr. B believes he is "right" in his accusations. And thus it isn't WORKABLE for Mr. A.
I would think that the more WORKABLE solutions (if not more simple solutions) would have to do with "internalizations", where all parties take back control over their emotional dispositions. In other words, we take back control of the only person we ultimately have control over--i.e. ourselves.
What do you think?
Thanks, -Wade Englund-